Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  Tuesday 26th November - CHG0060104 

  Manx Telecom will be making upgrades to our Broadband network between midnight and 7am.

  During this time there may be some down time for customers in the following areas, Douglas and surrounding areas, Onchan, Ramsey, Peel, Laxey, Andreas, Sulby, Kirk Michael, Marown, Foxdale, St Johns and surrounding areas.

  Manx Telecom appreciate your understanding and support whilst we make these important upgrades.

  If your router is not connected after 7am we would recommend rebooting the router to reset the connection to the network. 

  We apologise for any inconvenience this may cause.

   

  Tuesday 26th November - CHG0060220 

  Manx Telecom will be making upgrades to our Web shop between 8am and 5pm there will be a brief interruption to MyMT and the Web shop during the upgrade. 

  We apologise for any inconvenience this may cause.

• Mobile

  INC0228326

  Due to refurbishment works at the Ship Inn there will be reduced 3G & 4G coverage in the Castletown area.

  We apologise for any inconvenience caused.

• Fixed Line

  Manx Telecom is aware about a power outage in Glen Mona and Laxey area.
  The customers surrounding the affected area may encounter loss of service on their fixed and broadband network.

  Engineers are investigating on priority.
  We apologise for any inconvenience caused by this outage.

  Fixed Line Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

   

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault