Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  INC0229339

  Manx Telecom are aware of an issue registering new manx.net accounts this is currently under investigation. 

  We apologise for any inconvenience this may cause.

• Mobile

  Monday 20th January - CHG0060776

  Manx Telecom will be performing an essential software upgrade on our Mobile Network.

  Customers in Castletown, Ballasalla, Colby, Port St Mary, Santon, Kirk Michael, Ballaugh, Foxdale, Peel, Maughold, Ramsey, Sulby, Crosby and surrounding areas will experience reduced 4G data coverage during the maintenance window.
  
  Maintenance Window: 22:00 Monday 20th January – 06:00 Tuesday 21st January.
  
  We apologise for any inconvenience caused.

   

  Wednesday 22nd January - CHG0060777

  Manx Telecom will be performing an essential software upgrade on our Mobile Network.

  Customers in Onchan, Baldrine, Laxey, Central and West Douglas, Union Mills, and surrounding areas will experience reduced 4G data coverage during the maintenance window.
  
  Maintenance Window: 22:00 Wednesday 22nd January – 06:00 Thursday 23rd January.
  
  We apologise for any inconvenience caused.

   

  Monday 27th January - CHG0060806
  
  Manx Telecom will be performing maintenance on their MMS platform.
  
  Mobile customers will experience delayed MMS delivery between 22:00 27/01/2024 and 04:00 28/01/2025.
  
  We apologise for any inconvenience caused.

• Fixed Line

  We are pleased to report that there are no issues on our Fixed Line network.

  Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

  Fixed Line Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault