Frequently Asked Questions

Will my current TV or broadband services work with fibre?

Yes, your TV and broadband services will work perfectly with fibre. In fact, fibre offers much faster speeds and better reliability for streaming, gaming, and using multiple devices at once. Your service provider will assist you in setting everything up, so you won’t lose access to any services.

I haven’t got access to fibre yet, what do I do?

Don’t worry—your copper service won’t be withdrawn until fibre is available to you. We’re working hard to expand the fibre network as quickly as possible. If fibre hasn’t reached you yet, there’s usually a specific reason, such as the feasibility of installing fibre infrastructure like poles that may require planning permissions or other interventions. The copper decommissioning programme has been carefully planned and staggered to ensure that everyone has access to fibre before copper services are fully withdrawn. Rest assured, we’ll keep you informed every step of the way.

I don’t use the internet a lot. Why do I need fibre?

Even if you don’t use the internet much now, it’s important to remember that the world is changing. More and more essential services, like healthcare, government services, and banking, are moving online. Fibre will ensure you stay connected and have access to these services when needed, even if you don't use the internet frequently now.

How long will it take to get fibre installed?

The installation time can vary depending on your location, but the process is generally quick and easy. Most installations take just a few hours. Your provider will help schedule a time that’s convenient for you, and the team will walk you through everything.

Do I need to be home for the installation?

Yes, you’ll need to be home during the installation to ensure everything is set up correctly.

What equipment will I need for fibre?

For most homes, you’ll need a fibre router and a fibre network device . Your service provider will supply the necessary equipment.

Do I need to upgrade my devices for fibre?

Generally, most devices will work well with fibre. However, it’s a good idea to check that your devices (such as computers, phones, and smart TVs) support faster speeds. If your devices are older, you might want to consider upgrading to fully take advantage of the fibre speeds.

What should I do if I have trouble with my fibre connection?

If you ever experience issues with your fibre service, simply contact your service provider's customer support team. They’ll be able to troubleshoot any problems, guide you through the steps to fix them, and ensure everything is working as it should.

I only use a landline for calls. Do I still need to switch to fibre?

Yes, even if you only use a landline for calls, you’ll need to switch to a fibre-based voice service. But don't worry – you’ll still be able to keep your landline number.

How will the copper switch-off affect my business?

If you run a business, it’s important to switch to fibre to keep your services running smoothly. Fibre offers faster, more reliable internet, which is crucial for day-to-day operations. Contact your service provider to discuss the best fibre plans for your business and ensure a smooth transition.

What happens if I miss the deadline for my zone’s switch-off?

If you miss the deadline for your area’s copper switch-off, your copper-based services will cease. However, you can be reconnected to fibre at a later date. We recommend acting sooner rather than later to avoid any service interruptions, but rest assured that your service provider will help you make the switch as soon as possible.