Published: 5/8/2022

Notice 1. Change to Broadband Terms & Conditions or Price
(Applies to services in place before 1st of June 2022)

Manx Telecom’s obligations and your rights

Manx Telecom would like to further draw your attention to a change in your broadband price that we applied from 1st June 2022.  Notification of this change was originally supplied to you in your May 2022 bill.  It was noted within the “Important Notice” section, directing you to a notice located on our company website at www.mt.im/changes. 

Manx Telecom is required, by the Licence granted to it under the Telecommunications Act, to inform you if we modify a condition in your contract which is likely to be of material detriment to you. We are required to:

  1. Provide you with at least one month's notice, detailing the proposed modification to your contract; and
  2. Inform you of your right to terminate your contract, without penalty if you find the proposed modification is not acceptable.

In recognition of our obligations, and in relation to the price change that we made on 1st June, we are extending your right to terminate your contract up to and including 31st October 2022.  If you find our proposed price modification is not acceptable, you may terminate your contract without penalty and with all charges you have incurred being backdated to 1st June 2022.

If you have any questions relating to any aspect of these changes, please contact our Customer Services teams on 624 624 or visit us in our Strand Street store.

Background to change

From 1st June 2022, as a result of significant global and local economic market pressures, Manx Telecom must apply an inflationary price increase to your Broadband service.  We do not make this change lightly, it is the first inflationary price increase we have applied to your Broadband service since 2018. However, following unprecedented market and trading conditions we find we must pass on some of our increased operating costs;

  • Isle of Man inflation - the Retail Price Index (RPI) for June 2022 has increased to 9.2%.
  • 12-month Isle of Man Retail Price Index (RPI) category movements that directly impact our local business;
    • Oils and other fuels up 96.8%
    • Petrol up 39.8%
    • Sea travel up 21.8%
    • Electricity up 24.8%
  • Many of our global network vendors have increased hardware, software and delivery costs by inflation.

The inflationary adjustment that we applied to your Broadband contract from 1st June service is 10%.

Price change to existing Broadband contracts (services in place before 1st June 2022)

  • All prices exclude VAT at the prevailing rate
  • RPI Price increases will apply to all Copper and Fibre Broadband charges at an ex VAT rate of 10%
  • Minimum contract term remains at 24 months for all existing Broadband services, your contract term remains unaffected by this change
  • Broadband products in service before 1st June remain supported at the new rates but are no longer available for new supply
  • Talk Over Fibre service rental charges are not included and not impacted by this change
  • No price change is applied to a Copper voice line where one is required to deliver your broadband service
  • Existing router deferred payment charges are not included and not impacted

Providing access to this notice

Manx Telecom is further required, by the Licence granted to it under the Telecommunications Act, to;

  1. Send you a copy of this notice or any appropriate parts of it that you may reasonably request; and
  2. Place a copy of this notice on any relevant website operated or controlled by Manx Telecom, or, where no such website exists, to place a copy of such information in every major office for your inspection free of charge during normal office hours.

To satisfy this obligation fully, Manx Telecom has sent you this written notice and will further publish the contents of this notice clearly within the “Company News” section of its website at www.manxtelecom.com/news/press/. In addition, copies of this notice will be placed for your review in Manx Telecom’s Strand Street store and at Braddan HQ building.

Should you require further information on price changes, please also see our Consumer General Terms & Conditions (post 1st July 2018), clause 39. www.manxtelecom.com/terms-and-conditions/

Notice 2.  New Fibre Broadband Products – Launched June 2022

Optimising the Wi-Fi and Broadband experience in your home.

In June 2022, and in response to customer feedback gained from an Isle of Man Government Department of Economic Development Broadband Survey in 2021, Manx Telecom launched a new range of Fibre Broadband products and services specifically designed to;

  • Optimise your in-home Wi-Fi experience
  • Deliver you an enhanced router and Wi-Fi Mesh hub
  • Provide you Wi-Fi experts support during and after your installation
  • Ensure remote support is available to help you improve your Wi-Fi and to connect new devices
  • Guarantee maintenance and replacement of your routers and Wi-Fi hubs throughout your contract
  • Confirm and advertise, compliant with Isle of Man Communications and Utilities Regulatory Authority and also Office of Fair Trading guidelines, the “average broadband speed” you can expect to receive at peak hours - between 8pm and 10pm, when our Broadband networks are at their busiest. For further information, see

www.cura.im/media/1338/guidance-for-the-advertising-of-broadband-speeds-in-the-isle-of-man.pdf

 

Notice of New Fibre Broadband Products – Launched in June 2022

See www.manxtelecom.com/personal/broadband/

  • All prices exclude VAT at the prevailing rate
  • Price includes a router, a Wi-Fi Hub (Extender) also router/hub fix or replacement during your contract
  • Fibre Zero product excludes a Wi-Fi Hub (Extender)

If you have any questions relating to any aspect of these changes, please contact our Customer Services teams on 624 624 or visit us in our Strand Street store.