Published: 8/11/2023

New Fibre Broadband Product

From 11 December 2023 we are launching a new fibre broadband product to complement our existing range of fibre products launched in June 2022.

This product includes an enhanced router and Wi-Fi EasyMesh hub service; Wi-Fi support during and after installation; remote support to improve in-home Wi-Fi and for connecting new devices; maintenance and replacement support for routers and EasyMesh Wi-Fi devices throughout a customer’s contract term. Our new fibre broadband services will be advertised with the average speed that customers can expect to receive at peak hours - between 8pm and 10pm - and when our broadband networks are at their busiest.  We know from customer feedback that understanding the speed expected when our networks are busy is important to you.  We will provide you with the best possible average speeds and broadband service which extends to include your in-home Wi-Fi experience.

New Fibre Service

Product Group Retail Product Max Speed (Mbps) Average Speeds Advertised (Mbps) Retail Price per month ex VAT
Fibre Lightning Fibre Charged Wi-Fi 1000 854 £137.50
Router Included Router - Technicolor 4134 N/a N/a Included
Mesh Extender Included Wi-Fi EasyMesh - Technicolor OWA0131 N/a N/a Included

Notes

  • All prices exclude VAT at the prevailing rate
  • Price includes Router, Wi-Fi Extender and Wi-Fi Experts installation and support
  • Average speed correct as of 1 May 2023