FibreTrack
Simplifying Fibre Connectivity for 'Buried Cable' Home
- Manx Telecom
- Personal
- Broadband
- First Class Wi-Fi & Talk
- FibreTrack
Getting Fibre just got easier, and cheaper, for properties with ‘Buried Cable’ exceptions.
FibreTrack eliminates the need for extensive digging and disruption providing a cheaper alternative to older ducting methods.
For properties with buried cables, this approach ensures a smooth transition to fibre connectivity without the traditional expenses associated with infrastructure upgrades.
The process for moving to Fibre remains the same as before.
- If Fibre is available to your home, you place an order as normal.
- A survey will then be carried out on your property.
- If your property is found to have buried cables, the planner will then be able to assess if FibreTrack is suitable for your property.
If FibreTrack can be used, you will have two options:
- install the FibreTrack yourself
- receive a quote to have the FibreTrack installed as part of the Fibre installation process.
If you choose to install yourself, follow the instructions on this guide.
If you choose to have FibreTrack installed as part of your Fibre installation, a quote will be provided with the option to either pay monthly or pay outright.
What is FibreTrack?
FibreTrack distinguishes itself from conventional 'ducting' solutions by offering a streamlined installation process that eliminates extensive digging or disruption. The system employs Drop Tubing, a slender, reinforced 7mm diameter tube that can be surface-mounted, providing a direct, non-intrusive route for fibre cables to connect from the primary fibre network to the property.
Why might FibreTrack not be suitable?
Fibretrack may not be suitable for a property with a hard finished surface type which extends the full width of the property frontage and has no alternative way to attach the fibre such as a wall, fence, or kerb. The planners will be able to advise on this at the survey stage and will be able to suggest alternatives.
How much is FibreTrack?
| Product | Purchase Price | 24 Month Installments |
|---|---|---|
| Installation Charge | £251 Inc. VAT* | 24 x £11.90 (£12.50 Inc. VAT)* |
* Price is subject to survey and the driveway being shorter than 10m
Further Information
- VAT is applicable at 5%
- Available to MT Retail customers only
- Drop Tube charges are separate to any Fibre services the customer chooses
- Charging will be applied to the customer’s bill following successful inspection of the Drop Tube installation
- No refunds are given should the customer choose to not progress with their Fibre installation after the Drop Tube has been installed
- No discounts are offered should a customer move house and require a Drop Tube at the new property
Can I get Fibre-charged Wi-Fi?
Enter your postcode below to see if Fibre-charged Wi-Fi is already available to your property. (Indicated dates may be subject to change.)
From December 2023 we’ll be changing how we present Fibre release dates to customers. If your property shows the message 'To be planned.', you can find out more here.
Fibre plans with our Wi-Fi promise
All our Fibre plans include a router and Wi-Fi extender with lifetime equipment replacements, unlimited home support with next-day fix, personalised expert Wi-Fi installation, guaranteed average speeds and our lowest latency, perfect for gaming.
Still need to talk on your home phone?
Keep your existing number from just £3.64pm and use your own handsets.
Notes
Fibre-charged Wi-Fi in every room – our Wi-Fi experts will help tune your Wi-Fi using our latest Wi-Fi equipment, we’ll ensure all rooms that you use in your home (separate detached buildings are excluded) can receive at least 10Mbps of Wi-Fi.
Guaranteed average speeds – We’re the only Isle of Man Internet Service Provider to test all of our Customer’s services regularly to ensure that the speeds we’ve sold you are what you get in your home when our networks are busiest, between 8-10pm. Full details in our Fibre Service Description.
Expert Wi-Fi installation - Our Wi-Fi experts will install and tune your Wi-Fi for your home.
Unlimited home support - Our Wi-Fi experts will install, support and tune your Wi-Fi for your home whilst you remain in contract.
Lifetime equipment replacement – Our Wi-Fi experts will fix or replace faulty Wi-Fi equipment whilst you remain in contract.
Next day fix – We fix 85% of faults within 24hrs and we’re working to improve this by training more local Wi-Fi experts than anyone else.
Our lowest latency – Amazing for gaming, our broadband and internet networks, the largest on-island, will provide you unmatched speed and performance, typically <5ms latency and 1ms jitter.
If your property is particularly large or of a particular construction, our Wi-Fi experts may recommend additional Wi-Fi extenders which are available at an additional monthly cost.
Connecting your property - In a small number of cases, additional external trenching or ducting may be required within your property boundary. We will advise on any requirements prior to installation.
Prices include 20% VAT.
Average speeds over the last quarter and correct as of 1st November 2023.
Tariffs to be taken over a 24-month minimum term.
Failure to return rented equipment when requested may result in charges of £100 being added to your MT bill.
Paper Bill - All plans include free e-billing. A charge of £3.60 per month is applied where customers choose to receive a paper bill.
Not sure which plan is right for you?
Unsure which plan to choose? Call us on 624624 or drop into the Manx Telecom shop and our Customer Service team will be happy to help.