Frequently Asked Questions

1. why are you moving e-bill and My Account customers to a new system?

The previous platform was several years old and needed replacing. MyMT is a more flexible and fit-for-the-future solution that will allow us to combine more service access and features for our customers.

2. how do I register/log in?

If you're a pay monthly mobile customer, contact us and we'll get you set up.

3. what are the benefits of the new system?

It’s all about putting customers more in control. As our new myMT platform develops, customers will be able to access more information about more of their services and perform more actions themselves without the need to wait on the telephone, in our store or for an email reply.

4. how much does it cost?

myMT is a completely free service to help our customers be more directly in control of their products and services. Customers can also save £3.00 a month by opting for online billing rather than a printed alternative.

5. is my data secure?

Manx Telecom is audited to the globally recognised International Standards Organisation IS027001 certification for our Information Systems and Security. We are also audited to comply with the most recent changes to the General Data Protection Regulations (GDPR) that came into effect in the UK on 24 May 2018. Our Privacy Policy is available here. 

6. why do I need an invoice number and account number to register?

This is one of several security measures to ensure the account holder’s identity when registering.

7. how accurate is the data shown?

myMT uses real-time data from our internal systems to give you the most up-to-date information available.

8. can I pay my bill through MyMT?

Yes, our secure payment platform allows you to pay outstanding balances or for service upgrades.

9. can I order new services through MyMT?

Not at this time, although we will be adding new functions in the future.

10. is there an app version of MyMT?

Not currently but this is on our product roadmap.