Billing & Payment

Fixed Line Service Customer Accounts

Bills for fixed line telephone service are generally issued on a monthly basis except where the particular tariff dictates otherwise. The main elements of your bill are:

• The cost of calls made from your phone.
• Charges for calls via an operator.
• Advance rental for your phone line and any equipment or services you may rent from us.
• One-off charges i.e. fee for connection or installation
• Discounts applicable to the tariff
• VAT at the current rate

Mobile Customer Accounts

Pay Monthly Mobile service bills are issued monthly. The main elements of your bill are:

• Direct dialled and roaming call charges.
• Data charges
• Text and / or picture messaging charges
• Advance rental for your mobile service and any equipment or services you may rent from us.
• Discounts applicable to the tariff
• VAT at the current rate

Account Convergence

It is possible to converge separate fixed line accounts and / or pay monthly mobile accounts onto one converged phone account.

You will need to complete Account Convergence forms; these are available for download on this page or you can request the forms by contacting us on 624624.

Ebill

Ebill is a simple to use paper-free online billing service which enables you to manage your bills at home. Once you have registered for ebilling, at the start of every month, you will receive an email advising you that your bill is ready to be viewed online, using your unique, secure username and password to login.

Bill Queries

If there is something on your bill which you do not understand please call us on 624624.