Fixed Number Portability

Fixed number portability currently operates between Manx Telecom and Sure. You can switch your services and transfer your number between these two providers using a single process.

What you need to do to switch

You will need to visit a shop or authorised dealer of your chosen new provider. Tell them that you wish to transfer your fixed line service to them.  You can switch just your ‘home phone, or your home ‘phone and broadband services at the same time.

You will need proof of identity when you visit the shop, so bring your passport, driving licence or other photo ID with you. Please also bring the most recent bill you have received from your current provider – or if you prefer and have an online account, you can go online and show this to the sales agent.

You will be asked to complete and sign a porting request form.

Once the form is completed, the sales agent will help you to submit it to the central porting service which acts as a link between the operators. The central porting service will send you a special code by text and e-mail. The code will ensure your services can be switched safely and securely.

When you receive the code, dial 190. You can do this from your home ‘phone or in the shop using your mobile ‘phone or a ‘phone the sales agent will provide. You will be prompted to enter the ‘phone number you are porting and the code using the keypad. Don’t worry if you make a mistake, you can just hang up and start again. If you are doing this in the shop, the sales agent can help you.

Provided your number is not barred or suspended due to non-payment, your order will be processed and you will be informed of its progress by text and e-mail.

The process should be completed, with your number and services transferred to your new provider within 5 days of your request.

Other things you need to know

• Some services or service preferences you receive from your old provider may not be available from your new provider, or you may need to ask your new provider to set these up on your new account – for example, if you have an ex-directory listing, you will need to ask your new provider to continue this if you want to keep it.

• You will have a new voicemail service with your new provider, and so any voicemails you have saved with your old provider will be lost.

• Once the switching process is underway, you can’t cancel it, and normally you can’t port your number again for 60 days after your number has been ported. However, there is a “cooling off” period of 14 days following a switch so that you can switch back if you change your mind.

• There may be payments due from you to your old provider. This is likely if you are switching before the end of a minimum term contract, in which case you may have to pay a charge to settle the remainder of the minimum period (usually equal to the number of months remaining in the minimum period multiplied by the monthly subscription charge).

• Your old provider is not allowed to try and persuade you to stay with them during the porting process, but they can contact you to recover any outstanding payments.