Connecting by Wi-Fi

Move your Router - Your Router’s location and interference from other appliances can affect its signal strength. To get the strongest Wi-Fi signal:

• keeep it in an open space in your home
• make sure it is not placed behind your TV or in a cabinet, on the floor, near windows or a fishtank
• keep it away from thick walls, metal objects and electrical appliances

Unplug unused devices - Having lots of devices connected at the same time can reduce your Wi-Fi performance.

Switch your Wi-Fi channel - You might be using a Wi-Fi channel that’s competing with neighbouring routers which is why your connection is dropping. Switch channel by turning your Router off for a few seconds and back on again.

Update your device software - Make sure you have the latest sofware on your devices to ensure you get the best Wi-Fi performance. You’ll get a notification on your device with steps to follow when updates are needed.

Monitor when your connection drops - Your connection can be affected by other electrical appliances being switched on or off. like your microwave or stereo speakers. Try to avoid placing your Router near other electrical appliances.

Extend your signal - If you're struggling to connect to your Wi-Fi in some rooms, there might be areas your signal can’t reach. Use Wi-Fi extenders to increase your Router's signal and improve coverage around your home.

Switch to a wired connection - If you've tried everything else, try connecting your device to your Router directly using an Ethernet cable (usually supplied with your Router). Using a wired connection often gives a more stable service.

Connecting by Ethernet Cable

Check your Ethernet cable - Make sure your Ethernet cable is correctly plugged into both your Router and your device. Any loose cables can affect your connection. To make sure there isn't a fault with your cable, try using a spare cable and plug it into a different ports on your Router.

Restart and test your devices - As well as restarting devices, unplug and reconnect your devices one by one to see if the problem is with one specific device. If you find a fault with a device, contact your manufacturer.

Unplug unused devices - Disconnect any unused devices connected to your Router including network switches and power adapters if possible. Having lots of things connected can affect your Router’s performance.

Monitor when your connection drops - Your connection can be affected by other electrical appliances being switched on or off in the house, like your microwave or stereo speakers. Make sure your Router is placed away from other appliances.