myMT

Not yet sign up?

 Click here to register for myMT in 3 simple steps!

You’ll need your account number and latest invoice number to register - this was sent to you in a recent letter, or both are shown on your most recent invoice, whichever you have to hand.

What is myMT?

myMT is our customer platform that will save you time, effort and put you more in control when dealing with your Manx Telecom account and services. Unlocking the benefits are just a few clicks away…

• Access details of your MT services in real time, 24 hours a day
• Check balances
• Monitor and increase data allowances
• Pay bills
• Make changes to your personal information
• Update your contact preferences

myMT is available online and we've recently launched a new myMT app for iOS and Android giving you access to your bills and services direct from your mobile phone. Future updates to the app will release new features and functionality not currently available in the launch
version.

What are the benefits of the myMT app?

• Convenience: All services managed in one app.
• Security: Enhanced account protection through biometric login.
• Family-Friendly: Easier management of family mobile services.
• Cost Control: Better oversight of usage and spending, especially whilst roaming.
• Informed Decision-Making: Real-time access to account information and balances.

Customer FAQ’s

1. how do I register/log in to myMT?
   You can register for and access myMt at www.manxtelecom.com/mymt. Once registered you can also use our myMT app available on both the Apple App Store, and Google Play Store.
2. what are the benefits of myMT?
   It’s all about putting customers more in control. As our myMT platform develops, customers will be able to access more information about more of their services and perform more actions themselves without the need to wait on the telephone, in our store or for an email reply.
3. how much does it cost?
   myMT is a completely free service to help our customers be more directly in control of their products and services. Customers can also save on paper billing by opting for online billing through the myMT platform.
4. is my data secure?
   Manx Telecom is audited to the globally recognised International Standards Organisation IS027001 certification for our Information Systems and Security. We are also audited to comply with the most recent changes to the General Data Protection Regulations (GDPR) that came into effect in the UK on 24 May 2018. Our Privacy Policy is available from our website https://www.manxtelecom.com/terms-conditions/privacy-policy
5. why do I need an invoice number and account number to register?
   This is one of several security measures to ensure the account holder’s identity when registering.
6. how accurate is the data shown?
   myMT uses real-time data from our internal systems to give you the most up-to-date information available.
7. can I pay my bill through MyMT?
   Yes, our secure payment platform allows you to pay outstanding balances or for service upgrades.

Troubleshooting

If anyone experiences issues with the app, the first step is to replicate the issue on MyMT if possible. If you need to raise an issue, please follow the BAU process to submit a Cerillion ticket.

We will be monitoring app stability and responsiveness using the tools available to us from Apple and Google